Booking and cancellation terms
Updated 18 September 2026
1. Making a booking
Choose the service and time, enter your contact details and pay for the booking. The booking is confirmed once the payment succeeds, and you receive a confirmation and receipt by email.
2. Prices
Prices are set by the service provider. They include VAT, and the total price is shown before payment.
3. Payment
Payments are processed by Stripe. Your card details never reach Koillishub. The payment is paid out to the business providing the service, and Noxisfin Oy deducts its commission from it. The commission does not increase the price you pay.
4. Right of withdrawal
Under the Finnish Consumer Protection Act, the 14-day right of withdrawal for distance sales does not apply to accommodation, transport, catering or leisure services booked for a specific date or time. Cancelling a booking is governed by the provider's cancellation terms shown on the service page and in your booking confirmation.
5. If the provider cancels
If the provider cancels your booking, you receive a full refund.
6. Refunds
Refunds are paid to the payment method used for the booking. Depending on your bank, it may take a few days for the refund to appear.
7. Complaints
For matters concerning the service, please contact the provider first – their details are in your booking confirmation. If the matter is not resolved, you can also contact us (info@noxisfin.com) and we will help as an intermediary.