Purchase and withdrawal terms

1. Placing an order

Add the products to your cart. The cart can hold products from one seller at a time. Choose a delivery method if the seller offers them, and enter your contact details, your delivery address for shipping and, if you wish, a message to the seller. Accept the terms and pay for the order. This is how the order is confirmed:

• Formation of the contract: The contract of sale with the seller is made when the payment succeeds.
• Confirmation and receipt: You receive an order confirmation and a receipt by email; the receipt is issued in the seller's name.
• Time to pay: The products you order are reserved for you for a limited period within which you must pay. If the payment completes only after this period, the order is confirmed if the products are still available. If they have run out, you automatically receive a full refund.

2. Prices and delivery costs

Prices are set by the seller. They include VAT, and the total price of the order is shown before payment.

When the seller has chosen its delivery methods, the delivery costs are included in the amount paid on Koillishub. Pickup is free, and the price of shipping is set by the seller. The seller may offer free shipping when the total price of the products is at least a certain limit. No delivery costs are charged for gift cards and tickets.

If there is no choice of delivery method at checkout, the delivery costs are not included in the amount paid on Koillishub. The seller's delivery terms then state the delivery methods and their costs, and you pay the delivery costs to the seller as agreed. You do not have to pay delivery costs that were not disclosed to you before the order.

3. Payment

Payment works in the same way as for bookings:

• Payment processing: Payments are processed by Stripe.
• Recipient of the payment: The payment goes directly to the seller's own Stripe account (Stripe Payments Europe).

4. Delivery and pickup

Delivery and pickup are handled as follows:

• Delivery methods: The seller offers pickup, shipping within Finland or both, and you choose the delivery method at checkout. For pickup you see the pickup address and pickup hours, and for shipping the price and delivery time. The delivery method you chose and its details are in your order confirmation.
• The seller delivers: The seller delivers the order itself using the method you chose: for pickup, the products can be collected at the place the seller has stated, and for shipping, the seller sends them to the address you gave.
• When no delivery method is chosen at checkout: If the seller has not chosen delivery methods, it states its delivery terms and delivery time on the product page, at checkout and in the order confirmation. After the order, the seller contacts you and you agree on delivery or pickup. You can also contact the seller yourself using the contact details in the order confirmation.
• Gift cards: You receive the gift card code by email right after payment. The gift card is valid for the period stated on the product page, 12 or 24 months from the date of purchase. The last day of validity is in the email. The gift card is used all at once.
• Tickets: You receive the ticket code by email right after payment. Each ticket has its own code. Show the code at the event. The code is valid until the end of the day of the event. If the seller changes the time of the event, the code is valid for the new time. The seller informs ticket buyers of changes to the event.
• Delivery time: The seller delivers the product within the time it has stated. If no delivery time has been agreed, the seller must deliver the product no later than 30 days after the purchase.

5. Statutory right of withdrawal

You have the right to withdraw from the purchase within 14 days of receiving the product. If the products are delivered in several lots, the period runs from the receipt of the last lot. For a gift card, the period runs from when you receive the code by email. There is no right of withdrawal for:

• Products made to order: Products that are made or personalised to your specifications. The product page then says “Made to order”.
• Tickets: The ticket is for a specific date, so it has no 14-day right of withdrawal. This is stated on the product page and at checkout before payment.
• Sealed products: Products sealed for health protection or hygiene reasons whose seal has been broken.
• Mixed products: Products that, after delivery, have become inseparably mixed with other items.

You can withdraw as follows:

• Withdrawal function: Use the website's withdrawal function, that is, the Withdraw from contract here link at the bottom of the site and in your order confirmation. Koillishub forwards the notice to the seller and acknowledges it to you by email.
• Directly to the seller: Notify the seller of your withdrawal using the contact details in your order confirmation.

After you withdraw, the following applies:

• Returning the product: Return the product to the seller without delay and no later than 14 days after your notice of withdrawal.
• Return costs: You pay the cost of returning the product if the seller's return terms said so before the order. Otherwise the seller pays the costs.
• Handling the product: You are liable for any diminished value of the product only if it results from handling other than what is necessary to establish the nature, characteristics and functioning of the product.
• Refund of your money: The seller refunds the amount you paid no later than 14 days after your notice of withdrawal. The refund also includes the delivery costs you paid to the seller, based on the least expensive delivery method. The seller may withhold the refund until it has received the product back or until you have shown that you have sent it back.

The seller handles the withdrawal and the refund.

6. If the seller cancels

If the seller cancels the order, for example because the product is not available, you receive a full refund of the amount you paid.

If the event you bought a ticket for is cancelled, the seller refunds the ticket price in full.

7. Refunds

The following applies to refunds:

• Payment method: All refunds are paid to the payment method you used.
• Gift cards and tickets: When the whole order is refunded, its valid codes are cancelled. A cancelled code can no longer be used.

8. Defects and complaints

The seller is liable for defects in the product under the Finnish Consumer Protection Act. Notify the seller of a defect within a reasonable time after you discovered it. A notice given within two months is always in time. The seller cannot refer you to the manufacturer.

The seller is responsible for the accuracy of the product information on the product page.

Dispute resolution, consumer advice and the Consumer Disputes Board are described in section 17 of the terms of use.

9. Prohibited and dangerous products

If you suspect that a product is dangerous or breaches Koillishub's terms, report it using the Report link on the product page. Our contact point for product safety is info@noxisfin.com.

10. Withdrawal instructions and model withdrawal form

Your order confirmation contains the same instructions and the form filled in with the seller's details.

• Right of withdrawal:
  • You have the right to withdraw from this contract within 14 days without giving any reason.
  • The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
  • Inform the seller of your decision to withdraw by an unequivocal statement, for example a letter sent by post or an e-mail. The seller's name, address, telephone number and e-mail address are in your order confirmation.
  • You may use the model withdrawal form below, but it is not obligatory.
  • You can also exercise your right of withdrawal online using the withdrawal function (Withdraw from contract here at the bottom of the site and in your order confirmation). If you use this online function, we will send you by e-mail, without undue delay, an acknowledgement of receipt of your withdrawal stating its content and the date and time it was submitted.
  • To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
• Effects of withdrawal:
  • If you withdraw from this contract, the seller shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which the seller is informed about your decision to withdraw.
  • The reimbursement also includes the costs of delivery, with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by the seller.
  • The reimbursement is made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
  • The seller may withhold reimbursement until it has received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • Send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.
  • You bear the cost of returning the goods if the seller's return terms say so. Otherwise the seller bears the cost.
  • You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
• Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):
  • To: (the seller's name, geographical address and e-mail address from your order confirmation)
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the delivery of the following goods (*):
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date
  • (*) Delete as appropriate.